Global vs. Runtime Variables

Learn the difference between Global Variables versus Runtime Variables.

Overview

A Variable stores a value that represents data passed through the AI model. That data provides the context for the AI’s functionality and how it interacts with the user.

Global Variables

Global Variables store data that remains consistent and is built into the Onboarding flow of your AI. Each user provides the data for Global Variables during first use of the app. Users are not prompted with Onboarding inputs with every new thread.

Examples of Global Data: Company info, brand documents, training materials, and guides.

Runtime Variables

Runtime Variables store data collected inside of the Automation Workflow. This data typically changes with every session and will be collected every time a new thread starts.

Examples of Runtime Data: Customer info, Point of Contact info, and specific data queries.